1. Who We Are

OctoIPTV4K is an IPTV subscription service operating in the United Kingdom. Our website is located at https://octoiptv4k.com. All customer communications and account management are conducted via WhatsApp.

For all data-related enquiries, you may contact us at:

• WhatsApp: +44 7782 296737
• Website: octoiptv4k.com/contact

2. What Data We Collect

We collect only the minimum personal data necessary to provide and support our service. This may include:

• Your name — provided voluntarily when you contact us
• Your WhatsApp number — required to activate and manage your subscription
• Your device type — provided voluntarily to assist with setup support (e.g. Firestick, Smart TV, Android)
• Your IP address — collected automatically by our servers when you visit our website
• Communication records — messages exchanged with us via WhatsApp for support and account management purposes

We do not collect payment card numbers, bank account details or any sensitive financial information. All payment arrangements are conducted directly and privately via WhatsApp.

3. How We Collect Your Data

We collect personal data through the following means:

• Direct contact via WhatsApp — when you message us to request a trial, subscribe, or seek support
• Contact form on our website — which routes your message to us via WhatsApp
• Automatic collection — standard web server logs collect your IP address and browser type when you visit our website

4. How We Use Your Data

We use the personal data we collect for the following purposes:

• Service delivery — to activate and manage your Octo IPTV 4K subscription
• Customer support — to assist you with setup, technical issues and account queries
• Service communications — to notify you of subscription renewals, updates or important changes
• Security — to detect and prevent fraudulent or abusive use of our service
• Website analytics — to understand how our website is used and improve it (using anonymised data only)

We do not use your data for automated decision-making, profiling, or unsolicited marketing communications.

5. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract performance — processing is necessary to deliver the subscription service you have requested
• Legitimate interests — to maintain the security and integrity of our service and website
• Consent — where you have voluntarily provided information (such as your name and device type) to assist with support

6. Who We Share Data With

We do not sell, rent or trade your personal data to any third party.

Limited data sharing may occur only in the following circumstances:

• WhatsApp (Meta Platforms) — our primary communication channel. Messages sent via WhatsApp are subject to Meta's own privacy policy and end-to-end encryption
• Legal obligation — if required to disclose data by UK law, court order or regulatory authority, we will comply with such obligations

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Active subscribers — data is retained for the duration of your subscription and for a reasonable period afterwards to allow for renewal or support
• Inactive accounts — data is deleted or anonymised after 12 months of inactivity
• Support communications — WhatsApp message history is managed in accordance with WhatsApp's own retention policies
• Website logs — IP address logs are retained for up to 90 days for security purposes, then deleted

8. Cookies

Our website may use cookies and similar tracking technologies to improve your experience. Cookies we use include:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — used to understand how visitors use our website (anonymised data only)

You can control or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of our website. We do not use advertising or tracking cookies for marketing purposes.

9. Your Rights Under UK GDPR

As a UK data subject, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can request that we delete your personal data ("right to be forgotten"), subject to any legal obligations we must fulfil
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances
• Right to data portability — you can request your data in a structured, machine-readable format
• Right to object — you can object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us via WhatsApp at +44 7782 296737 or through our contact page. We will respond within one calendar month.

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include:

• Use of WhatsApp's end-to-end encryption for all customer communications
• HTTPS encryption on our website
• Limiting access to personal data to authorised personnel only

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. If you have reason to believe your data has been compromised, please contact us immediately.

11. Children's Privacy

Our service is intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will always show the most recent revision. Continued use of our service after any update constitutes acceptance of the revised policy.

We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, please get in touch:

For complaints to the UK supervisory authority:
Information Commissioner's Office (ICO)
ico.org.uk/make-a-complaint
Helpline: 0303 123 1113